FTP / SFTP, connecting to server, transfer files to server

How to connect to FTP

File transfer to the webserver is possible via FTP or SFTP/SCP (only for VIP members). We recommend using SFTP/SCP to ensure data and password security. For connecting use any program for work with FTP or SFTP/SCP (eg FileZilla or WinSCP). To log on to the server you will need to server hostname, port, username and password.

The server name / hostname you can find on the Dashboard in your Hosting Control Panel account.

The username and password you can create (How to create FTP account) in your Hosting Control Panel.

How to setup FTP client

The exact configuration depends on your chosen FTP client. In general, you need FTP username, password (How to create FTP account) and server hostname. FTP server port is 21. Our FTP servers supports only pasive mode, so in your client configuration choose pasive mode.

How to connect to SFTP

Before you can connect to SFTP/SCP or even to use rsync, you have to create a new SFTP / SSH account in your Hosting Control Panel account.

You will also need a server hostname and port. Server hostname you can find on your Dashboard page after logging in to Hosting Control Panel. The port can be found in the SFTP/SSH accounts overview table in Hosting Control Panel - Sites - Shell-User. The credentials to your FTP and SFTP are different - they are not the same!

For proper connection you also need to use a software (client) which supports SFTP/SCP protocol. For example Filezilla or WinSCP. If you are familiar with command-line and you are a Linux or MacOS X user, you can also use CLI SSH/SFTP client.

How to create FTP account

A new FTP account can be created in your Hosting Control Panel account.

Log in to your Hosting Control Panel account, navigate to Sites section and in the left-hand menu click on the FTP-Accounts. In the list you can see all your already created FTP accounts. To create a new one, just click on the Add new FTP-User.

In the form fill the values:

• Website: Select a website for which you want to create a FTP account.
• Username: FTP username (every username is automatically prefixed)
• Password: enter your strong password (or use automatically generated by clicking on the Generate Passowd button)
• Repeat password: enter the same password like before (automatically generated password is pre-filled automatically)
• Harddisk-Quota: you can limit harddisk quota for newly created user. For unlimited quota enter -1
• Active: you can set this FTP user active or inactive

When you are done, just click on the Save button.

How to edit FTP account settings

There is a few options you can change for every single FTP account. To change FTP account settings log in to your Hosting Control Panel account, navigate to Sites section and in the left-hand menu click on the FTP-Accounts. In the list of created FTP accounts click on one you want to change settings for.

In the form you can change:

• Website which FTP account belongs to
• Username
• Password
• Harddisk Quota
• Active/Inactive status

On the Options tabs is several more options you can change:

• FTP Account directory / location: directory where this FTP account points to (you cannot point FTP account outside of your base domain folder). If you point your FTP account to specific directory, there will be no access outside of this directory.
• Expiration: you can set FTP account expiration date. After this date FTP account will be no more active.

All changes will be applied after you click on the Save button.

How to create SFTP/SCP account

A new SFTP/SCP/SSH account can be created in your Hosting Control Panel account.

Log in to your Hosting Control Panel account, navigate to Sites section and in the left-hand menu click on the Shell-User. In the list you can see all of your previously created SSH accounts. To add a new one click on the Add new Shell-User.

In the form fill the values:

• Website: Select a website for which you want to create a SFTP/SSH account.
• Username: SFTP/SSH username (every username is automatically prefixed)
• Password: enter your strong password (or use automatically generated by clicking on the Generate Passowd button)
• Repeat password: enter the same password like before (automatically generated password is pre-filled automatically)
• Chroot Shell: Jailkit (cannot be changed)
• Harddisk-Quota: you can limit harddisk quota for newly created user. For unlimited quota enter -1
• SSH-RSA Public Key: if you want to use SSH key based authentication instead of password based authentication, enter your Public SSH RSA key.
• Active: you can set this SFTP/SSH user active or inactive

When you are done, just click on the Save button.